The Benefits of Integrating Facebook and Twitter with Salesforce

Social media engagement is becoming more and more important in every organization. Having a presence on social channels is essential to build brand awareness and increase website traffic. Once your understand the importance of having a presence on social media, you will want to know more on how you can easily manage your Facebook and Twitter account from Salesforce.

Thankfully, you can download the Salesforce for Twitter and Facebook app for FREE from the AppExhchange to create conversations and reach out to more customers.

Benefits and Key Features

1. Search and monitor Twitter and Facebook in real-time: Search tweets and page posts to find relevant customer service conversations
2. Capture, monitor, and respond to those conversations- all from the Salesforce Service Cloud
3. Establishing social support channels: Manage Twitter and Facebook service questions by instantly creating a case inside your Salesforce Service Cloud

If you are just a beginner and unaware of how to integrate Salesforce with Twitter and Facebook click here to speak to an expert.